News from askUS - March 31, 2021

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In This Issue:

  • Important Dates and Deadlines
  • Coming Soon – Timesheet Alerts for Hourly and Salaried Workers
  • Now Available – Operational Support Forms via DocuSign
  • Recent Enhancements to Form I-9 Processing in Workday
  • Answers to Common Questions Recently Received by askUS Support
  • Training Opportunities – Self-Paced or Instructor-Led
  • askUS Release Notes

Important Dates and Deadlines

Friday, April 2, 2021, at 3 p.m. – Semi-Monthly Mass Advance of Hourly Time for the 3/15/21 - 3/31/21 time period.

Wednesday, April 7, 2021, at noon – CSU Transaction Processing Deadline for the April Monthly Mass End Additional Job / Termination Process.

Wednesday, April 7, 2021 – March 2021 Close (Accounting).

Friday, April 9, 2021, at noon – Monthly Mass End Additional Job / Termination Process runs for April.

Wednesday, April 19, 2021, at 3 p.m. – Semi-Monthly Mass Advance of Hourly Time for the 4/1/21 - 4/15/21 time period.


Coming Soon – Timesheet Alerts for Hourly and Salaried Workers

Beginning on April 16, hourly employees and their managers will receive alerts on the 1st and 16th of each month to remind them that the pay period has ended because only entered and approved hours can be paid on the next payday. On April 19, salaried employees begin receiving email alerts reminding them about any missing or incomplete timesheets during the previous five weeks before the current pay-cycle. Managers of salaried employees will begin receiving these alerts on May 3. Future alerts will include reminders to employees about expiring time off balances, vacation carry-over limits, and more. To learn about other recent time and absence improvements, continue reading Time and Absence Improvement Project Update for Spring 2021.


Now Available – Operational Support Forms via DocuSign

Many of the forms used to request services from the askUS Operational Support team are now available via DocuSign. Those wishing to continue using the current, downloadable forms may continue to do so. You can find guidance and links to the new DocuSign forms on the Operational Support Services webpage. Those who want to take advantage of the new DocuSign forms should start by following the Operational Support (OPS) DocuSign GuidanceThank you to DocuSign Support for their partnership on this project.


Recent Enhancements to Form I-9 Processing in Workday

During March, I-9 Partners learned about two new enhancements to Form I-9 processing in Workday. On March 10, E-Verify began syncing with Workday on a nightly basis. This change better ensured accurate statuses in Workday and removed the need for manual review and coordination between CSUs and Human Resource Service Center (HRSC). Later, on March 24, Legacy and Paper I-9 data previously unavailable to CSUs was added in Workday to the Worker’s Additional Data section under the header I-9 and E-Verify Completed Outside of Workday section of the in Workday. For more information and links to updated training materials, continue reading Recent Enhancements to Form I-9 processing in Workday.


Answers to Common Questions Recently Received by askUS Support

What’s the best way to help a new HR Partner get started with Workday?

The best place to start for anyone new to Workday is the self-paced Workday Fundamentals course. Each of the 13 lessons in this course teaches one of the system's foundational concepts at an entry-level. Lessons cover a variety of topics from basic navigation to organizational structure and business process routing. Employees involved in HR/Payroll processing can also browse categories of detailed training materials or search the askUS Knowledge Base for answers to common questions.

Can the DEFINE signer desk be updated if the electronic office manager is out of the office?

Yes. If a department needs to approve an important document and the electronic office manager is out of the office or not available, the Signature Desk within askUS Support can make this change. Continue reading to learn how.

Does a problem with a Workday business process always require a rescind to fix?

No. A rescind can often be avoided by following the steps outlined in the Workday Rescind Transaction Guidance. As long as a business process is still in progress, you can always cancel it. Even when a business process has been final approved, you may be able to fix it by taking additional action in Workday. Refer to the Rescind Request Matrix to see if your issue falls into one of the fixable categories.

You can find answers to many more frequently asked questions in the askUS Knowledge Base. Need help searching? Check out these handy askUS Search Tips!


Training Opportunities – Self-Paced or Instructor-Led

askUS Self-Paced Learning allows users to engage in training lessons and exercises at their own pace and convenience. Current offerings include Workday Fundamentals and Workday for Security Partners.

Virtual Instructor-Led Training (ILT) courses are held via Zoom and require registration via UTLearn.

View the complete ILT schedule.


askUS Release Notes

The weekly askUS Release Notes email provides information about improvements, fixes, known issues, and guidance for UT's HR/Payroll and Financial systems. Subscribe to receive release notes via email. Unsure how to subscribe? Check out our quick how-to guide.

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March 30, 2021