askUS Service Portal Issues
We are actively investigating customer reported errors when attempting to access the askUS Service Portal. Until the issue is resolved, please contact askUS via email askUS@austin.utexas.edu.
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askUS Support

The askUS Support Team assists users of UT's HR/Payroll and Financial systems, including Workday, *DEFINE, FRMS, and Electronic Office Management (EOM).

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Search the askUS Knowledge Base

askUS is a searchable FAQ (frequently asked questions) about university-wide systems and processes. The askUS knowledge base is the best place to start when you have a question about how to use Workday. Answers in this regularly-updated repository often include links to relevant training materials or other resources. Learn how to get the most out of your askUS search by checking out these askUS Search Tips.

Support Services

Along with assistance via phone/email, askUS Support also provides the specific support services listed below to assist administrative staff with the investigation of advanced issues and performance of certain operational tasks.

Note: Many service requests are handled via DocuSign. Please review the DocuSign Guidance before you create or submit a request.

Business Process Services

Rescind a Business Process

Find out what to do when things go wrong with a business process by learning when to cancel it, fix it, or rescind it, and what to expect. Includes links to guidance and rescind request forms.

Reassign a Business Process

When an HR Partner, Security Partner, or other support roles in a unit are unable to access or approve a business process, askUS Support may be able to cancel or reassign the process.

Organization Services

Supervisory Organization Services

On request, askUS Support can create a new sup org or make changes to existing sup orgs, including, inactivate, reactivate, change the name, manager, department code, subtype, superior org, default cost center, or primary location. askUS Support can also assist with moving vacant positions or moving 5 or more workers into a new or existing sup org.

Department Level Organization Services

askUS Support can sync department information across *DEFINE, the UT Department System, and Workday in response to requested changes to department-level (levels 1-7, or 9) organizations made through the Signature Desk.

Security Services

Security Requests

Requests for security assignment change to any of the following roles: Security Partner, Manager, HCM Fiscal Analyst, or roles specific to BPO or Policy/Procedure Oversite Units.

Delegation Requests

askUS Support can assist with delegation set up for the President, the Provost, Deans, Vice Presidents, and Department Chairs.

Additional Support Services

Signature Desk

The Signature Desk is a service offered through the askUS Support Team team and assists with unit code maintenance, Electronic Office Management (EOM) requests, and maintaining information in the UT Department System.

Incidental Account Services

askUS Support can assist with the setup of Incidental Account Organizations in Workday which are used to track the account used for incidental costs such as university ID cards or background checks.

EID Services

askUS Support can assist in situations where attempting to merge EIDs by an individual or administrator results in a Workday error.

Retro (Prior to 11/1/18) Transaction Services

Subsequent to the legacy payroll on 10/31/2018, any transaction with an effective date prior to November 1, 2018, will be considered retro. This includes Retro Cost Transfers (Costing Allocation – Prior to 11/1/2018) and Retro Time Pay-outs.

Financial Systems Support and Resources

askUS Support provides support for the following financial systems: *DEFINE, FRMS, Electronic Office Management (EOM), Signature Desk, UT Market, and TX Shop. Contact askUS@austin.utexas.edu for assistance or refer to the resources below.