askUS Service Portal Issues
We are actively investigating customer reported errors when attempting to access the askUS Service Portal. Until the issue is resolved, please contact askUS via email askUS@austin.utexas.edu.
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About

This website is maintained by the askUS Support Team of eBITS to provide support and training for users of UT's HR/Payroll and Financial systems.

About askUS

The askUS Support Team provides support to the UT community for both the University's HR/Payroll system (Workday) and Financial systems including DEFINE and FRMS. Need help? Just askUS! Email: askUS@austin.utexas.edu.

For Updates about Sytems Supported by askUS

askUS Release Notes– Published weekly on Fridays, askUS Release Notes includes information on recent improvements (enhancements), bug fixes, and training. Release Notes are posted to the Release Notes page. You can also subscribe to receive release notes via email. Workday posts release notes on Wednesdays and Fridays.

News from askUS – The newsletter, published biweekly on Wednesdays, shares news and information, including upcoming events, training, reminders, and tips useful to users of UT's HR/Payroll and Financial systems. The newsletter can be read online, on the Newsletter page. You can also subscribe to receive the newsletter via email.

About eBITS 

Enterprise Business IT Solutions (eBITS) is a unified, enterprise-focused business IT organization that partners with central business offices and stakeholders across the university to leverage a sole point of contact for enterprise systems, data, support, and services. eBITS manages systems and data and provides IT support services related to financial accounting and reporting, student accounting, risk management, human capital management, recruiting, benefits, employee learning management, inventory management, payroll, purchasing and procurement, reporting, travel, credit card processing, TXShop, and research administration. Learn more at eBITS.utexas.edu.