About

This website is maintained by the askUS Support Team of eBITS to provide support and training for users of UT's HR/Payroll and Financial systems.

About askUS

The askUS Support Team provides support to the UT community for both the University's HR/Payroll system (Workday) and Financial systems including DEFINE and FRMS. Need help? Just askUS! Email: askUS@austin.utexas.edu.

For Updates about Sytems Supported by askUS

askUS Release Notes– Published weekly on Fridays, askUS Release Notes includes information on recent improvements (enhancements), bug fixes, and training. Release Notes are posted to the Release Notes page. You can also subscribe to receive release notes via email. Workday posts release notes on Wednesdays and Fridays.

News from askUS – The newsletter, published biweekly on Wednesdays, shares news and information, including upcoming events, training, reminders, and tips useful to users of UT's HR/Payroll and Financial systems. The newsletter can be read online, on the Newsletter page. You can also subscribe to receive the newsletter via email.

About eBITS 

Enterprise Business IT Solutions (eBITS) is a unified, enterprise-focused business IT organization that partners with central business offices and stakeholders across the university to leverage a sole point of contact for enterprise systems, data, support, and services. eBITS manages systems and data and provides IT support services related to financial accounting and reporting, student accounting, risk management, human capital management, recruiting, benefits, employee learning management, inventory management, payroll, purchasing and procurement, reporting, travel, credit card processing, TXShop, and research administration. Learn more at eBITS.utexas.edu.

Need Help?

Search frequently asked questions in the askUS Knowledge Base.

Contact askUS Support

Online: askUS ServiceNow

Email: askUS@austin.utexas.edu
Hours: 8 a.m. - 5 p.m., M-F
Phone: 512-471-8802
Hours: 9 a.m. - 4 p.m., M-F

Events and Important Dates

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Scheduled
Tuesday April 23, 2024, All day
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Tuesday April 23, 2024, 1:00 pm - Wednesday April 24, 2024, 2:30 pm
Virtual via Zoom Technology
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Monday April 29, 2024 - Wednesday June 5, 2024, All day
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Tuesday May 7, 2024, 1:00 pm - Wednesday May 8, 2024, 2:30 pm
Virtual via Zoom Technology
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Wednesday May 8, 2024, 12:00 pm
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Friday May 10, 2024, All day
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Tuesday May 14, 2024, 9:00 am - Wednesday May 15, 2024, 11:00 am
Virtual via Zoom Technology
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Thursday May 23, 2024, All day
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Scheduled
Wednesday May 29, 2024, 12:00 pm
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Scheduled
Friday May 31, 2024, All day
View all Events