Who should I contact for help?
You can always search the askUS Knowledge Base for answers or contact askUS Support for help whenever you have a question or need assistance. For some questions, however, you might receive the assistance you need faster by contacting one of the groups listed below directly.
NOTE – The list below includes only the most common reasons why you might need to contact each office.
Academic Personnel Services (APS)
Contact Academic Personnel Services (APS) when you need help with
- Academic HR Policy
- Faculty Hiring Policy
- Prior Approval Request (PAR) Process
Cash Management Services
Contact Cash Management Services for help with
- Credit Cards (including reconciliation) – email@example.com
- Petty Cash
- Wire Transfers
Contact Facilities Services with questions about building and space management or changes.
Financial Accounting and Reporting (FAR)
Contact Financial Accounting and Reporting (FAR) with accounting questions or help creating and managing accounts.
Contact the Graduate School for help with Graduate Student questions.
HR – Human Resources Service Center (HRSC)
Contract the Human Resources Service Center (HRSC) for help with
- HR policy questions
- Employee Records
- Form I-9 and E-Verify
HR – Strategic Workforce Solutions (SWS)
ITS / UT Service Desk
Contact the UT Service Desk (ITS) when you need help with
- UT EID issues (UT EID Self-Service Tools)
- Duo (Multi-Factor Authentication, MFA FAQ)
- UT ID Cards
- Green Output
- Registering for training through UTLearn
- Accounts or access to services, including Email, Zoom, Canvas, or the Mainframe
Contact Payroll Services when you need help with
- Paychecks or payroll questions
- Cost Transfers
- One-Time Payments
Contact Purchasing when you need help with
Contact the Office of the Registrar when you need help with student restrictions and transcripts.
Scholarships and Financial Aid
Contact the Office of Scholarships and Financial Aid with questions about Work-Study programs, scholarships, and financial aid.
Student Accounts Receivable (SAR)
Contact Student Accounts Receivable (SAR) with questions about student accounting, including loans.
Contact Texas Global for help with
- myIO Request Services (Immigration)
- International Student or Scholar inquiries
Texas One Stop
Visit Texas One Stop for help with
- Financial Aid
- Student Records