If you need help with your UT EID, Password, or Duo, contact the Enterprise Technology Support Center.
EID Merges
When an individual (student, staff, former student, former staff, etc.) attempts to merge two EIDs using the UT EID Self-Service Tools by selecting Combine My UT EIDs, or if an authorized UT EID Administrator attempts to merge EIDs on behalf of the individual, a Workday error may be triggered that advises the user to contact Workday Operational Support for assistance. When that happens, you should the Enterprise Technology Support Center for assistance.
The error occurs when one of the EIDs being merged exists in Workday, but is not being selected as the preferred/primary EID for the merge. Using the EID that is in Workday as the preferred/primary EID is the recommended solution for the error. If the error still occurs, askUS Support will need to analyze and resolve the cause of the error before the EIDs can be merged successfully.
How can we help?
Visit the Enterprise Technology Support Center to request assistance or search the knowledge base.