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We are actively investigating customer reported errors when attempting to access the askUS Service Portal. Until the issue is resolved, please contact askUS via email askUS@austin.utexas.edu.
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Incidental Account Services

Incidental Account Organizations in Workday are used to track the account used for incidental costs such as university ID cards or background checks.

For 26 accounts – Send a request including the 10-digit *DEFINE account number, if available, to spaa@austin.utexas.edu. Sponsored Projects Awards Administration (SPAA) will determine if the request is appropriate for the account, then forward it to askUS Support which will notify you when the INCD organization is available in Workday. If you send the request directly to askUS Support, we will contact SPAA for approval before adding the INCD organization. 

For other (non-26) accounts – If the account already exists in *DEFINE, send a request including the 10-digit account number to askUS@austin.utexas.edu.  If the account does not yet exist in *DEFINE, indicate the need for an incidental account on a New Account Request Form, and submit the form to Financial Accounting and Reporting (FAR). askUS Support will notify you when the INCD organization is available in Workday. 

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askUS is a searchable FAQ (frequently asked questions) about university-wide systems and processes—including Workday. The askUS knowledge base is the best place to start when you have a question about how to use Workday. Answers in this regularly-updated repository often include links to relevant training materials or other resources. Learn how to get the most out of your askUS search by checking out these askUS Search Tips.