News from askUS - September 29, 2021

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In This Issue:

  • Important Dates and Deadlines
  • Recent Update to UT Market and Point Plus Supports the Return to Campus
  • FRMS Support for Microsoft’s Internet Explorer Ending
  • Workday Mobile App Support for iOS 15 Coming in October
  • Answers to Common Questions Recently Received by askUS Support
  • Document Solutions Receives USPS Certification
  • Training Opportunities – Self-Paced or Instructor-Led
  • askUS Release Notes

Important Dates and Deadlines

Monday, October 4, 2021, at 3 p.m. – Semi-Monthly Mass Advance of Hourly Time for 9/16/21 - 9/30/21.

Wednesday, October 6, 2021, at noon – CSU Transaction Processing Deadline for the Monthly Mass EAJ/Term Process, which runs October 8

Tuesday, October 19, 2021, at 3 p.m. – Semi-Monthly Mass Advance of Hourly Time for 10/1/21 - 10/15/21.

Friday, October 22, 2021, at 1 p.m. – Prior Period Mass Advance of Time for the July 2021 time entry lock on October 31.


Recent Update to UT Market and Point Plus Supports the Return to Campus

A recent update to UT Market and Point Plus allows departments to choose to receive deliveries at their department's on-campus location or Campus Distribution Services (CDS). This update reverses a March 2020 change made in response to COVID-19, which required CDS to receive most items delivered to campus to support the move to remote work.

To see more updates for UT's HR/Payroll and Financial systems, visit askUS Release Notes.


FRMS Support for Microsoft’s Internet Explorer Ending

In November, FRMS will end support for Microsoft’s Internet Explorer (IE) web browser. The decision to end support for IE follows the announcement of IE’s upcoming retirement by Microsoft and the continued move away from IE by users of FRMS in favor of more up-to-date browsers. Fewer than 2% of users accessing FRMS do so via Internet Explorer and ending support for IE will allow the teams supporting FRMS to improve performance and security within FRMS more efficiently. We recommend updating to the latest version of Firefox, Google Chrome, or Microsoft Edge for uninterrupted access and ensuring FRMS functions as intended.


Workday Mobile App Support for iOS 15 Coming in October

Starting October 25, the Workday mobile app will begin supporting iOS 15 while removing support for iOS 13. Future updates will only support iPhone and iPad devices running iOS 14 and higher. Anyone needing to access Workday from iOS 13 or earlier on iPhone or iPad can still do so via a web browser. See the Employee self-service training page for more information about installing the Workday mobile app on your device.


Answers to Common Questions Recently Received by askUS Support

Can askUS Operational Support add a *DEFINE account number to Workday as a Cost Center?

Depending on the type of account, you will need to contact Financial Accounting and Reporting (FAR) or Sponsored Projects Award Administration (SPAA). To learn how to add a 26 or non-26 account to Workday, continue reading Add a *DEFINE Account Number to Workday as a Cost Center

Why can’t I add our new employee to a desk in Electronic Office Management (EOM)?

Make sure they have an upgraded UT EID and are a current employee or nonemployee. To learn more about troubleshooting the issue, continue reading Adding UT EIDs to Desks in Electronic Office Manager (EOM)

Is a rescind the only way to fix an issue in Workday?

No. You can often avoid a rescind by following the steps outlined in the Rescind Transaction Guidance. If a business process is still in progress, cancel it. Even when a business process has been final approved, you may be able to fix it by taking additional action in Workday. To learn more about when to take additional action and when to request a rescind, refer to the Rescind Request Matrix.

I need access to Allocation Details, but I am not a Cost Center Manager. Can I still get access?

The Cost Center Financial Analyst role is the recommended role for anyone that needs access to  Allocation Details but is not a Cost Center Manager. You should contact the Security Partner for your CSU for the specific process to follow when requesting access. For more information, continue reading Authorization for Allocation Details or visit the Allocation Details Training Resources webpage.

You can find answers to many more frequently asked questions in the askUS Knowledge Base. Need help searching? Check out these handy askUS Search Tips.


Document Solutions Receives USPS Certification

Document Solutions recently announced its designation by the United States Postal Service (USPS) as a certified full-service mail handler. The certification is part of their ongoing efforts to help departments across campus reduce mailing costs while improving the timeliness and accuracy of mail delivery. For more information, continue reading Document Solutions gains USPS full service certification, saves UT mailing costs.


Training Opportunities – Self-Paced or Instructor-Led

askUS Self-Paced Learning allows users to engage in training lessons and exercises at their own pace and convenience. Current offerings include Workday FundamentalsWorkday for Security Partners, and Financial Fundamentals.

Virtual Instructor-Led Training (ILT) courses are held via Zoom and require registration via UTLearn.

For a complete schedule of courses, visit the Upcoming Instructor-Led Training (ILT) events list.


askUS Release Notes

The weekly askUS Release Notes email provides information about improvements, fixes, known issues, and guidance for UT's HR/Payroll and Financial systems. Subscribe to receive release notes via email. Unsure how to subscribe? Check out our quick how-to guidePlease subscribe to Release Notes using only your UT email address. 

 

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Sept. 28, 2021