In This Issue:
- Important Dates and Deadlines
- askUS Phone Support Transition
- New University Headcount Visualization Available February 7
- Website Updates – Terminology Talk and askUS Answers!
- Answers to Common Questions Recently Received by askUS Support
- ITS Announces TN3270 Client Retirement
- Training Opportunities – Self-Paced or Instructor-Led
- askUS Release Notes
Important Dates and Deadlines
Wednesday, February 2, at 3 p.m. – Semi-Monthly Mass Advance of Hourly Time for 1/16/22 - 1/31/22.
Wednesday, February 9, at noon – CSU Transaction Processing Deadline for the Monthly Mass EAJ/Term Process for all fixed-term employee and non-employee positions, which runs Friday, February 11.
Thursday, February 17, at 3 p.m. – Semi-Monthly Mass Advance of Hourly Time for 2/1/22 - 2/15/22.
Monday, February 21, at 1 p.m. – Prior Period Mass Advance of Time for the November 2021 time entry lock on February 28.
Wednesday, March 2, at 3 p.m. – Semi-Monthly Mass Advance of Hourly Time for 2/16/22 - 2/28/22.
askUS Phone Support Transition
On Monday, February 7, 2022, askUS phone support will transition over to the UT Service Desk operated by ITS. This change represents the next phase in how askUS provides phone support to campus, originally announced in August 2021, and will not affect most of you. The shift in how askUS provides support for those who call askUS impacts fewer than 10% of those who request support. askUS email support, hours of operation, and other service levels (SLAs) will remain the same! To learn more, continue reading A Transition for askUS Phone Support Coming February 7, 2022.
New University Headcount Visualization Available February 7
On February 7, the University Headcount – D0001 visualization in Tableau will become available. eBITS and IQ developed the new tool for viewing the unduplicated count of people in each supervisory organization at The University of Texas at Austin via the UT Data Hub in partnership with the Data to Insights initiative. To learn more, continue reading University Headcount Visualization Available in Tableau on February 7.
Website Updates – Terminology Talk and askUS Answers!
The latest Terminology Talk covers the difference between Job and Position in Workday. Two terms that may seem interchangeable but have important differences.
The askUS Answers! video series is back to talk you through what to do if you submit a Workday business process with an error.
Answers to Common Questions Recently Received by askUS Support
How do I grant a new person in my office access to FRMS?
To grant access to FRMS, you'll need to reach out to your department's Electronic Office Manager. If the person is a Nonemployee, you'll need to ensure the worker is fully privileged before proceeding. To learn more, continue reading Access to FRMS. If you need help finding your Electronic Office Manager, refer to Finding an Electronic Office Manager.
How do I process a student worker leaving to accept a job in another department?
When a student worker has a currently active job and takes another student job, two questions will determine your course of action. Will the new job be the student's only job, or will the new job be an additional job? To learn more, continue reading How to process Student Workers who change departments.
You can find answers to many more frequently asked questions in the askUS Knowledge Base. Need help searching? Check out these handy askUS Search Tips.
ITS Announces TN3270 Client Retirement
On October 1, 2022, the UT Mainframe TN3270 non-web client software will be retired. TN3270 is used to establish connections to mainframe applications, including DEFINE, NRRECS (academic systems), and inventory. ITS will support TN3270 access to the UT Mainframe using Virtel Web Access (VWA), the preferred means of connecting. The Virtel web client currently hosts 67 percent of the mainframe connections with no known issues.
Contact the ITS Service Desk at help@utexas.edu or call (512) 475-9400 with any questions or issues.
Training Opportunities – Self-Paced or Instructor-Led
askUS Self-Paced Learning allows users to engage in training lessons and exercises at their own pace and convenience. Current offerings include Workday Fundamentals, Workday for Security Partners, and Financial Fundamentals.
Virtual Instructor-Led Training (ILT) courses are held via Zoom and require registration via UTLearn.
- February 15-16 – Workday Hire and Onboarding
- March 1-2 – Workday Hire and Onboarding
- March 8 – Workday Costing (Advanced)
- March 9 – Workday Job Costing Tool (JCT)
- March 22 – Workday Nonemployee & Contingent Worker
The complete schedule of courses from now through May 2022 is available on the Upcoming Instructor-Led Training (ILT) events list.
askUS Release Notes
The weekly askUS Release Notes email provides information about improvements, fixes, known issues, and guidance for UT's HR/Payroll and Financial systems. Subscribe to receive release notes via email.