As highlighted in the November 27th askUS Newsletter, on January 25, 2024, askUS Support, including the existing askUS Knowledge Base, will transition to a new experience via ServiceNow.
This December, askUS Support, including the existing askUS Knowledge Base, will transition to Service Now. The move will provide campus with new web-based tools for submitting and viewing open requests for assistance. The new askUS Knowledge Base will offer users improved search capabilities and the option to browse articles by category. Look for more communications and details on the transition as we move towards.
The Signature Desk team in askUS Support handles a variety of *DEFINE and Electronic Office Management System (EOM) requests, including unit code creation, updates of the EOM office manager, and Department System updates. Anyone requiring these services should submit a Signature Desk request form.
The askUS Support team always strives to provide the best answers to your questions about using UT's HR/Payroll and Financial systems. Sometimes providing the best answer to your question means taking the time to thoroughly research and test solutions before getting back to you with an answer.
In This Issue: Important Dates and Deadlines / Spring 2021 Mass Transaction Processing Successfully Completed / Reminder – Launch Onboarding for Transitioning Students / Watch Your Inbox – Spring 2021 Projects Survey / Answers to Common Questions Recently Received by askUS Support / Training Opportunities – Self-Paced or Instructor-Led / askUS Release Notes
In This Issue: Important Dates and Deadlines / Spring 2021 Mass Transaction Processing Successfully Completed / Reminder – Launch Onboarding for Transitioning Students / Watch Your Inbox – Spring 2021 Projects Survey / Answers to Common Questions Recently Received by askUS Support / Training Opportunities – Self-Paced or Instructor-Led / askUS Release Notes
While askUS Support is always ready to assist with all your HR/Payroll and Financial systems questions, there are some issues that must be handled by the specialists in the Human Resource Service Center (HRSC) or Payroll Services office. In these cases, you can save yourself time by contacting HRSC or Payroll services directly for assistance
In This Issue: Important Dates and Deadlines / New Workday Work Authorization and I-9 Completion Status Alerts / Mass Processing Submission Windows Announced for Spring 2021 / Send Back Feature to Receive Notification Enhancement / Answers to Common Questions Recently Received by askUS Support / ICYMI – New Allocation Details Updates Coming Soon! / Reminder – Electronic Office Management (EOM) Q&A Session #2 / Training Opportunities – Self-Paced or Instructor-Led / askUS Release Notes
While several issues might prevent you from processing a Payout at Termination or when a worker loses leave eligibility, these are the most common and the easiest to avoid once you know what they are
