How to help the askUS Support Team research your issue

The askUS Support team always strives to provide the best answers to your questions about using UT's HR/Payroll and Financial systems. Sometimes providing the best answer to your question means taking the time to thoroughly research and test solutions before getting back to you with an answer. While we understand that your work does not stop just because you need to reach out to askUS Support for assistance, we would like to remind you not to continue, cancel, or alter processes, transactions, or documents related to an issue being researched. If you make changes without the team's knowledge, it could affect or delay finding the answer to your question or even create new issues. If making changes are unavoidable, please reply to the service ticket email and let the team know the details of your actions so they can take them into account as they research your original question. If you are working with another business office (Ex: HR, APS, Payroll, Purchasing), please include this information in your email to askUS Support so we can coordinate our efforts to more efficiently assist you.

Helpful information to include when contacting askUS Support for assistance

Financial Systems

  • Name of the Electronic Office associated with the issue
  • Desk or View associated
  • If in DEFINE, please provide Mainframe login ID

HR/Payroll Systems (Workday)

  • EID
  • Name of business process (and copied URL)
  • Issue summary
  • Screenshots
  • Error Message (if any)
  • Any steps they have already tried or that can be used to recreate the issue.


March 1, 2021