As highlighted in the November 27th askUS Newsletter, on January 25, 2024, askUS Support, including the existing askUS Knowledge Base, will transition to a new experience via ServiceNow.
This December, askUS Support, including the existing askUS Knowledge Base, will transition to Service Now. The move will provide campus with new web-based tools for submitting and viewing open requests for assistance. The new askUS Knowledge Base will offer users improved search capabilities and the option to browse articles by category. Look for more communications and details on the transition as we move towards.
The Signature Desk team in askUS Support handles a variety of *DEFINE and Electronic Office Management System (EOM) requests, including unit code creation, updates of the EOM office manager, and Department System updates. Anyone requiring these services should submit a Signature Desk request form.
