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News Category: askus

A new way to askUS for assistance is now available

Oct. 8, 2021

askUS Support, already available by phone or email, adds a convenient web form to the ways customers across the UT community can reach out for assistance. The Contact askUS Support page now includes a web form for submitting questions to the support team

Which Signatures Do I Need for Signature Desk Request Forms?

May 24, 2021

The Signature Desk team in askUS Support handles a variety of *DEFINE and Electronic Office Management System (EOM) requests including unit code creation, updates of the EOM office manager, and Department System updates. Anyone requiring these services should submit a Signature Desk request form.

Coming Soon - askUS Financial Learning Series

March 2, 2021

The askUS Training is reimagining Financial systems training by creating new self-paced lessons for UT Financial systems series. Each lesson will focus on a single topic and include both a lesson and a review exercise.

How to help the askUS Support Team research your issue

March 1, 2021

The askUS Support team always strives to provide the best answers to your questions about using UT's HR/Payroll and Financial systems. Sometimes providing the best answer to your question means taking the time to thoroughly research and test solutions before getting back to you with an answer.

askUS Newsletter - January 21, 2021

Jan. 20, 2021

In This Issue: Important Dates and Deadlines / Spring 2021 Mass Transaction Processing Successfully Completed / Reminder – Launch Onboarding for Transitioning Students / Watch Your Inbox – Spring 2021 Projects Survey / Answers to Common Questions Recently Received by askUS Support / Training Opportunities – Self-Paced or Instructor-Led / askUS Release Notes

Common Issues that Require HRSC or Payroll Services to Resolve

Jan. 4, 2021

While askUS Support is always ready to assist with all your HR/Payroll and Financial systems questions, there are some issues that must be handled by the specialists in the Human Resource Service Center (HRSC) or Payroll Services office. In these cases, you can save yourself time by contacting HRSC or Payroll services directly for assistance

askUS Newsletter - November 11, 2020

Nov. 10, 2020

In This Issue: Important Dates and Deadlines / New Workday Work Authorization and I-9 Completion Status Alerts / Mass Processing Submission Windows Announced for Spring 2021 / Send Back Feature to Receive Notification Enhancement / Answers to Common Questions Recently Received by askUS Support / ICYMI – New Allocation Details Updates Coming Soon! / Reminder – Electronic Office Management (EOM) Q&A Session #2 / Training Opportunities – Self-Paced or Instructor-Led / askUS Release Notes

Common Issues to Avoid when Processing a Payout

Nov. 9, 2020

While several issues might prevent you from processing a Payout at Termination or when a worker loses leave eligibility, these are the most common and the easiest to avoid once you know what they are

Troubleshooting Direct Deposit Setup in Workday

Oct. 26, 2020

Updated on October 26, 2021 – Direct deposit in Workday is a convenient and popular option for workers to receive their paycheck, but new workers occasionally run into issues while setting up direct deposit. To help troubleshoot direct deposit issues, we have gathered some common issues workers encounter along with suggested solutions

askUS Newsletter - October 14, 2020

Oct. 13, 2020

In this issue: Important Dates and Deadlines / Upcoming Advanced EOM Training Sessions / Where to Find the Financial Reports You Need / Answers to Common Questions Recently Received by askUS Support / Training Opportunities – Self-Paced or Instructor-Led / askUS Release Notes

 

Workday is The University of Texas at Austin's system for human capital management and payroll (HCM/Payroll).


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